Privacy Policy

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Zen Hair — Privacy Policy

1. Introduction

At Zen Hair, we are committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

We may collect the following types of personal information when you interact with our salon, website, booking system, or social media:

• Contact details — name, phone number, email address
• Booking information — services requested, appointment history, preferences
• Payment details — deposits, transaction records
• Credit card details — securely stored by Phorest (see Section 4)
• Consultation notes — colour formulas, service history, product usage, allergies or sensitivities
• Website or online data — IP address, browser type, cookies, and analytics
• Images — only if you consent to before/after photos or social media content
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3. How We Use Your Information

Zen Hair uses your information to provide you with the best possible salon experience, including:

• Managing appointments and bookings
• Processing payments and deposits
• Customising services based on your hair history and preferences
• Sending appointment confirmations, reminders, and updates
• Notifying you of salon promotions, events, or changes (only if you opt‑in)
• Maintaining accurate service records for quality and safety
• Improving our website, services, and client experience
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4. Credit Card Storage & Payment Security

When booking online or storing a card for future appointments, clients may be required to provide credit card details.

Zen Hair does not store or have access to your full credit card information.   All card data is securely stored and encrypted by our booking software, Phorest, and its PCI‑DSS compliant payment processor.

Phorest provides Zen Hair with a secure token, which allows us to:

• Charge deposits
• Process cancellation fees
• Confirm bookings
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This token does not reveal your actual card number, expiry date, or security code. All payment processing is handled through Phorest’s secure systems.

5. Booking Deposits

To secure online appointments, Zen Hair may require a 50% deposit based on the total value of services booked. This deposit is processed securely through Phorest’s payment system and credited toward your final appointment total. Deposits are subject to our cancellation and rescheduling policy.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited information only with:

• Phorest (for booking and secure payment processing)
• Payment processors (for transactions)
• Marketing platforms (only if you have opted in)
• Legal authorities if required by law

All third‑party providers are required to handle your information securely.

7. Data Storage & Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Modification
• Disclosure

This includes secure digital storage, password‑protected systems, and restricted staff access.

8. Accessing or Updating Your Information

You may request access to the personal information we hold about you at any time. You can also ask us to update or correct your details if they are inaccurate or incomplete.

To make a request, contact us directly via email, phone, or in person.

9. Marketing & Communications

You will only receive marketing messages from Zen Hair if you opt‑in. You can unsubscribe at any time by:

• Clicking “unsubscribe” in an email
• Replying STOP to SMS marketing
• Contacting the salon directly
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10. Photos, Social Media & Consent

We will never post photos of you without your clear verbal or written consent. You may withdraw consent at any time, and we will remove the content promptly.

11. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve your browsing experience. These tools may collect anonymous data such as:

• Pages visited
• Time spent on the site
• Device type

You can disable cookies in your browser settings if you prefer.

12. Changes to This Policy

Zen Hair may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Zen Hair

Management

5/781 Old Cleveland Road, Carina Brisbane Qld 4152

07 3843 0111

reception@zenhair.au

www.zenhair.au