These Terms & Conditions govern all appointments, services, purchases, and interactions with Zen Hair. By booking an appointment, visiting our salon, or using our online platforms, you agree to these terms.

• Appointments can be made online, by phone, or in person.
• To secure an online booking, a 50% deposit or valid credit card may be required.
• Appointment times are approximate; service duration may vary depending on your hair type, condition, and chosen service.
• Zen Hair reserves the right to decline or reschedule appointments when necessary.

• A 50% deposit is required for all online bookings.
• Deposits are credited toward your final appointment total.
• Deposits are subject to our cancellation, rescheduling, and no‑show policies.
• Deposits are non‑transferable between appointments.

• When booking online or storing a card for future appointments, you may be required to provide credit card details.
• Zen Hair does not store or have access to your full card information.
• All card data is securely stored and encrypted by Phorest and its PCI‑DSS compliant payment processor.
• Phorest provides Zen Hair with a secure token that allows authorised charges such as deposits or cancellation fees.

To respect our stylists’ time and other clients:

• Cancellations or rescheduling must be made at least 24 hours before your appointment.
• Late cancellations may result in a cancellation fee charged to your stored card or deposit.
• No‑shows will be charged up to 100% of the booked service value.
• Repeated no‑shows or late cancellations may result in refusal of future bookings.

For full terms please see our cancellations policy page

• If you arrive late, we may need to shorten or adjust your service to avoid impacting other clients.
• If you are more than 15 minutes late, your appointment may need to be rescheduled, and a late fee may apply.

We aim for every client to leave feeling confident and happy.

• If you are unsatisfied with your service, please contact us within 7 days.
• We offer adjustments where appropriate, but do not provide refunds for change‑of‑mind or unrealistic expectations.
• Colour corrections or major changes may require multiple appointments and additional costs.

• Clients are responsible for informing us of any allergies, medical conditions, or sensitivities.
• Patch tests are recommended for new colour clients or those with known sensitivities.
• Zen Hair is not liable for reactions where information was not disclosed.

• All prices are subject to change without notice.
• Final pricing may vary depending on hair length, thickness, time required, and product usage.
• Payment is required at the completion of your service unless otherwise arranged.

• Retail purchases are final.
• We do not offer refunds for change‑of‑mind.
• Faulty products may be exchanged in accordance with Australian Consumer Law.

• Zen Hair is not responsible for loss or damage to personal items brought into the salon.

• We will never post photos of you without your verbal or written consent.
• You may withdraw consent at anytime and we will remove the content promptly.

• Gift vouchers are non‑refundable and non‑redeemable for cash.
• Vouchers must be presented at the time of service.
• Expiry dates are final unless required otherwise by Australian Consumer Law.

Zen Hair may update these Terms & Conditions occasionally to reflect changes in our services or legal requirements. The latest version will always be available on our website.

For questions about these Terms & Conditions, please contact:

Zen Hair

Management

5/781 Old Cleveland Road, Carina Brisbane Qld 4152

07 3843 0111

reception@zenhair.au

www.zenhair.au